• Translating business requirements into technical specifications to support the business process.
• Responsible for supervising and ensuring optimal client satisfaction throughout the entire life cycle of the ETL / Data Engineering / Cloud and Infrastructure engagement by providing the customer with an exceptional experience.
• Analysing and designing ETL process, data analysis, restructuring and modifying legacy process for improved performance.
• Exposure in troubleshooting & resolving problems and addressing client complaints & usage problems within set SLA; expertise in providing routine & non-routine support associated with ETL.
• Writing Stored Procedure in PL SQL, creating Java scripts for ETL tools such as Data Stage, SSIS, Informatica.
• Facilitating project to deployment phase and ensuring that team is meeting the committed deadlines with zero defects.
• Day-to-day management and point of contact for client escalation.
• Training new hires on business and process skills
• create MI dashboards (health checks, etc) and present to Management on a regular basis.
• lead automation initiatives.
• Drive communication with ownership among all the stakeholder such as client, dev and end users.
• ITSM activities and coordination:
- Responsible for overall Incident life cycle for Critical Incident and CSI continual service improvement (Incident Management, Request Management, Change Management and Problem management)
- SLA Management
• Excellent Management Info Reporting, time management and multi-tasking skills.
• Tool Stack: Microsoft Azure, IICS, Snowflake, Sql and ServiceNow
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