About Us
EVRY India and EVRY USA are wholly owned subsidiaries of TietoEVRY, a leading digital services and software company headquartered in Finland with annual revenues of around USD 3.3 billion. TietoEVRY employs around 24,000 experts globally and is recognized as the #1 IT services and #1 financial services company in the Nordics. TietoEVRY serves thousands of enterprises and public sector customers in more than 90 countries.
We foster a culture of continuous learning and focus on helping our customers in accelerating their digital journey to scale business advantage. Be it talent, speed to market, innovation, or cross-pollination of ideas across markets, TietoEVRY leverages USA and India operations to compete locally as well as globally.
About EVRY USA
EVRY USA delivers IT services to a wide range of customers in the USA through its global delivery centers and India offices (EVRY India) in Bangalore & Chandigarh, India. We offer a comprehensive IT services portfolio and drive digital transformation across Banking & Financial Services, Insurance, Healthcare, Retail & Logistics, and Energy, Utilities & Manufacturing sectors. EVRY India's process and project maturity is very high — the two offshore development centers in India are appraised at CMMI DEV Maturity Level 5 & CMMI SVC Maturity Level 5 and certified under ISO 9001:2015 & ISO/IEC 27001:2013
Roles and Responsibility
Role: Client Engagement Manager /Client Partner(Banking Industry) -
Customer Facing
Duration: Full time
Location: Remote (Only in US)
About the Company
We are #1 IT Services and #1 Financial Services Nordic
public company with $3 Billion revenue, 24,000 employees and customers in 90+
countries. We provide a wide range of services to large enterprise companies,
including a few Fortune® 500 companies, using experts in the U.S. and our
offshore delivery centers in India & Eastern Europe. We are a strategic
partner for many of our customers with a mature and value-driven delivery
practice that has been perfected over 25 years. Our relationship management
combined with our digital practices and co-innovation ensures that we are the
partner of choice for all our customers.
This position is a key strategic hire for the company. The
opportunity is to leverage our several success stories, capabilities, and
digital labs to acquire new customers in our focus industries across North
America. Below is the JD for this position.
Position Summary:
Client Partner is responsible for managing multiple
customer engagements and ensure business growth with those engagements.
Individual in this role should build long term relationships with key customer
skate holders and cultivate positive customer experience.
Role & Responsibilities:
- ·
Responsible for developing overall
engagement strategy and client experience.
- ·
Provide strategic leadership to drive
account growth
- ·
Implementing best practices for
positive customer engagement & long-term relationship
- ·
Take consultative sales approach to
identify customer pain points/problem areas, business objectives and create
roadmap of opportunities
- ·
Expand contacts with key client
executives, proactively network through the account, establish strong
relationship, soliciting key information that produce a new opportunity
pipeline
- ·
Work with cross-functional teams to
develop solutions that meet clients business goals
- ·
Shape opportunities, create and
negotiate statements of work. Brief and handover projects to the delivery team
to execute
- ·
Ensure all customer touch points are
handled as planned - onboarding process, monthly steering, quarterly c-sat,
onsite visits, closing-the-loop on client feedbacks, etc.
- ·
Handle any customer escalations from
initiation through resolution
- ·
Proactively identifying customer risks
at every stage and working with the Leadership Team to execute the defined
risk-management plan.
Qualification and experience required
- ·
Bachelor's Degree in Computer Science,
Information Technology, Engineering, or related field
- ·
Must have good customer focus and
communication skills
- ·
Must have strong presentation skills,
with the ability to conceive, prepare, author, and give key presentations to
clients
- ·
15+ years of experience, including 3+
years of experience in managing multiple customer engagements
- ·
Good knowledge in Banking domain
- ·
Previous experience in client
relationship management, in IT consulting
- ·
Experience of growing small
engagements into large long-term relationships
- ·
Good knowledge of latest technologies
- ·
Strong logical, analytical, and
problem-solving skills
- ·
Proven ability to manage and set
client expectations
- ·
Ready to travel with in US to meet
existing relationship/new prospects
Recruiter Name
Harish Gotur
Recruiter Email Id
harish.gotur@tietoevry.com
V 2.1.1