• Onshore - Client Partner

Experience Range 15 - 20 Years

Skills Client Client Partner Role
Job Description
About Us
EVRY India and EVRY USA are wholly owned subsidiaries of TietoEVRY, a leading digital services and software company headquartered in Finland with annual revenues of around USD 3.3 billion. TietoEVRY employs around 24,000 experts globally and is recognized as the #1 IT services and #1 financial services company in the Nordics. TietoEVRY serves thousands of enterprises and public sector customers in more than 90 countries. We foster a culture of continuous learning and focus on helping our customers in accelerating their digital journey to scale business advantage. Be it talent, speed to market, innovation, or cross-pollination of ideas across markets, TietoEVRY leverages USA and India operations to compete locally as well as globally.
EVRY USA delivers IT services to a wide range of customers in the USA through its global delivery centers and India offices (EVRY India) in Bangalore & Chandigarh, India. We offer a comprehensive IT services portfolio and drive digital transformation across Banking & Financial Services, Insurance, Healthcare, Retail & Logistics, and Energy, Utilities & Manufacturing sectors. EVRY India's process and project maturity is very high — the two offshore development centers in India are appraised at CMMI DEV Maturity Level 5 & CMMI SVC Maturity Level 5 and certified under ISO 9001:2015 & ISO/IEC 27001:2013
Roles and Responsibility
    • Role: Client Engagement Manager /Client Partner(Banking Industry) - Customer Facing

      Duration: Full time

      Location: Remote (Only in US)

      About the Company

      We are #1 IT Services and #1 Financial Services Nordic public company with $3 Billion revenue, 24,000 employees and customers in 90+ countries. We provide a wide range of services to large enterprise companies, including a few Fortune® 500 companies, using experts in the U.S. and our offshore delivery centers in India & Eastern Europe. We are a strategic partner for many of our customers with a mature and value-driven delivery practice that has been perfected over 25 years. Our relationship management combined with our digital practices and co-innovation ensures that we are the partner of choice for all our customers.

      This position is a key strategic hire for the company. The opportunity is to leverage our several success stories, capabilities, and digital labs to acquire new customers in our focus industries across North America. Below is the JD for this position.

      Position Summary:

      Client Partner is responsible for managing multiple customer engagements and ensure business growth with those engagements. Individual in this role should build long term relationships with key customer skate holders and cultivate positive customer experience.

      Role & Responsibilities:

      • ·         Responsible for developing overall engagement strategy and client experience.
      • ·         Provide strategic leadership to drive account growth
      • ·         Implementing best practices for positive customer engagement & long-term relationship
      • ·         Take consultative sales approach to identify customer pain points/problem areas, business objectives and create roadmap of opportunities
      • ·         Expand contacts with key client executives, proactively network through the account, establish strong relationship, soliciting key information that produce a new opportunity pipeline
      • ·         Work with cross-functional teams to develop solutions that meet clients business goals
      • ·         Shape opportunities, create and negotiate statements of work. Brief and handover projects to the delivery team to execute
      • ·         Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.
      • ·         Handle any customer escalations from initiation through resolution
      • ·         Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan.

      Qualification and experience required

      • ·         Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field
      • ·         Must have good customer focus and communication skills
      • ·         Must have strong presentation skills, with the ability to conceive, prepare, author, and give key presentations to clients
      • ·         15+ years of experience, including 3+ years of experience in managing multiple customer engagements
      • ·         Good knowledge in Banking domain
      • ·         Previous experience in client relationship management, in IT consulting
      • ·         Experience of growing small engagements into large long-term relationships
      • ·         Good knowledge of latest technologies
      • ·         Strong logical, analytical, and problem-solving skills
      • ·         Proven ability to manage and set client expectations
      • ·         Ready to travel with in US to meet existing relationship/new prospects
Recruiter Name Harish Gotur
Recruiter Email Id harish.gotur@tietoevry.com
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