"Job Summary: This position will work with leadership, IT and business teams by establishing and executing a vision for the critical role in advancement and support of the entire POS ecosystem.  He/She will be responsible for assisting with the support of all POS functions and processes at the store and corporate office locations while maintaining SLAs for uptime and support for the systems and end users.

Job Duties:

•         Responsible for division wide POS application system uptime and support.  This includes back end server stack and store level systems.  Works with supporting IT and business teams as needed for escalations. Helps with downtime remediation with corresponding staff and stores

•         Support daily and weekly host processes and business teams, troubleshoot as necessary while maintaining a properly documented ticket for each event

•         Work with key partners including LOC and all secondary system partners, participate in scheduled conference calls and maintain relations with all critical vendors keeping accurate records of all decisions made

•         Works with IT teams and partners to maintain a proper POS LAB environment for testing updates, new features, and changes

•         Help guide/schedule/plan regression testing for all production release changes

•         Use proper version control tools to maintain all LOC SMS Samples

•         Responsible for completing all mandatory and regulatory training programs

•         Perform other duties as assigned

Required Training:

•         HIPPA Privacy Course

•         HIPPA Security Course

Job Skill Requirements:

•         Knowledge and experience of large scale POS systems and processes supporting multiple physical locations

•         Hands on experience supporting and troubleshooting complex IT systems and processes

•         Exceptional attention to detail, strong customer service, interpersonal and communication skills

•         Ability to effectively communicate internally and externally, via phone, email etc.

•         Ability to work nights and weekends on special projects and tasks as needed

Behavioral Traits Required:

•         Cooperation:  Must work harmoniously and effectively with fellow employees, supervisors and other in contact with

•         Initiative:  Must work within supervision guidelines and assume additional responsibilities

•         Flexibility:  Must be willing to work variable work schedules, assist others as requested and available, and be willing to perform all assigned work.  Schedule to allow for supporting the department by being on an on-call.  Remote access to the system is encouraged.

•         Adaptability:  Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences

•         Involvement:  Must enjoy the demands of the job and work with interest and enthusiasm

•         Customer Service:  Must provide appropriate customer service (for Kinney customers, fellow employees and business partners), listen attentively to their needs and respond appropriately

•         Safety:  Must take care of equipment and employ good safety habits

•         Leadership:  Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams

Attendance Requirements:

•         Must be available, and on-time for scheduled work shifts

Educational Requirements:

•         Minimum: High School Diploma or GED

•         Preferred: AS Degree or higher in Computer Information Systems or related field

Experience:

•         Preferred: Minimum: 3-5 years’ experience working with retail and pos systems, technology, and business

•         Preferred: Minimum: 3-5 years’ SDLC implementation experience,

•         Preferred: Minimum: 3-5 years’ proper code management, complex system support, software development principles"